/* قائمة الطلبات تتقلّص إلى شريط جانبي عند القراءة، وتفسح المجال للمحادثة على الهاتف. */
.sp-page {
  container-type: inline-size;
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  gap: var(--admin-section-gap);
  font-size: var(--admin-ui-text);
}
.sp-page > .page-head { margin-block: 0; }
.sp-page :where(.sp-thread, .sp-inbox, .sp-workspace, .sp-subject, .sp-owner) { min-inline-size: 0; }
.sp-surface {
  background: var(--surface-1);
  border: 1px solid var(--border-subtle);
  border-radius: var(--admin-panel-radius);
  box-shadow: var(--admin-panel-shadow);
}
.sp-scope { padding: var(--space-3) var(--admin-inset) 0; color: var(--text-secondary); font-size: var(--text-xs); }
.sp-summary-grid { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); margin: 0; padding-block: var(--admin-inset); }
.sp-summary-grid > div { display: flex; align-items: baseline; gap: var(--admin-gap); padding-inline: var(--admin-inset); }
.sp-summary-grid > div + div { border-inline-start: 1px solid var(--border-strong); }
.sp-summary-grid dt { display: flex; gap: var(--space-2); align-items: center; font-weight: var(--weight-medium); }
.sp-summary-grid dt i { flex: none; width: 6px; height: 6px; background: var(--text-secondary); border-radius: 50%; }
.sp-summary-grid i[data-status="open"] { background: var(--info-fg); }
.sp-summary-grid i[data-status="waiting_user"] { background: var(--warning-fg); }
.sp-summary-grid i[data-status="resolved"] { background: var(--success-fg); }
.sp-summary-grid dd { margin: 0; font-size: var(--admin-metric); line-height: var(--leading-tight); font-weight: var(--weight-bold); font-variant-numeric: tabular-nums; }
.sp-workspace { display: grid; gap: var(--admin-gap); align-items: start; }
.sp-inbox { overflow: hidden; --sp-columns: minmax(0, 2.4fr) minmax(0, 1.1fr) minmax(94px, .85fr) minmax(68px, .6fr) minmax(110px, 1fr) 16px; }
/* يتشارك العنوان ومرشحات الوارد سطراً عندما تكفي المساحة، وتبقى الحقول متقاربة. */
.sp-inbox-tools { display: flex; flex-wrap: wrap; align-items: center; gap: var(--space-2) var(--admin-inset); padding: var(--space-3) var(--admin-inset); min-height: var(--admin-header-height); }
.sp-inbox-head { display: flex; gap: var(--space-2); align-items: center; }
.sp-inbox-head h2, .sp-thread-head h2 { font-size: var(--admin-section-title); line-height: var(--leading-tight); }
.sp-count { display: inline-grid; place-items: center; min-width: 21px; padding-inline: var(--space-1); border-radius: var(--radius-full); background: var(--surface-2); color: var(--text-secondary); font-size: var(--admin-caption); font-weight: var(--weight-medium); }
.sp-filters { flex: 1 1 490px; min-width: 0; display: flex; flex-wrap: wrap; justify-content: flex-end; gap: var(--space-2); }
.sp-search, .sp-filters select, .sp-settings select, .sp-reply textarea {
  display: flex; align-items: center; gap: var(--space-2); min-width: 0;
  background: var(--surface-1); color: var(--text-primary);
  border: 1px solid var(--border-strong); border-radius: var(--radius-lg); padding: 0 var(--space-3);
}
.sp-search { flex: 1 1 170px; max-width: 300px; border-color: transparent; background: var(--surface-2); border-radius: var(--radius-full); }
.sp-search svg { width: 16px; height: 16px; color: var(--text-secondary); }
.sp-search input { width: 100%; min-width: 0; height: calc(var(--admin-control) - 2px); border: 0; padding: 0; background: transparent; color: var(--text-primary); outline: none; }
.sp-search input::placeholder, .sp-reply textarea::placeholder { color: var(--text-secondary); }
.sp-search:focus-within, .sp-settings select:focus-visible, .sp-filters select:focus-visible, .sp-reply textarea:focus-visible {
  outline: 2px solid var(--text-secondary); outline-offset: 1px;
}
.sp-filters select, .sp-settings select { min-height: var(--admin-control); }
.sp-filters .button, .sp-settings-fields .button, .sp-more .button {
  min-height: var(--admin-control); border-radius: var(--radius-full); background: var(--surface-2); box-shadow: none;
}
.sp-filters .button:hover, .sp-settings-fields .button:hover, .sp-more .button:hover { background: var(--surface-3); }
.sp-columns, .sp-inbox .sp-row { display: grid; grid-template-columns: var(--sp-columns); gap: var(--space-3); align-items: center; padding-inline: var(--admin-inset); }
.sp-columns { background: var(--surface-2); border-block: 1px solid var(--border-subtle); min-height: 29px; font-size: var(--admin-caption); color: var(--text-secondary); font-weight: var(--weight-medium); }
.sp-inbox .sp-row {
  text-align: start; width: 100%; min-height: 52px; padding-block: var(--space-2); margin: 0;
  color: var(--text-primary); border: 0; border-radius: 0; background: var(--surface-1);
}
.sp-inbox .sp-row + .sp-row { border-block-start: 1px solid var(--border-subtle); }
.sp-inbox .sp-row:hover { background: var(--surface-2); }
.sp-inbox .sp-row:focus-visible { position: relative; outline: 2px solid var(--text-secondary); outline-offset: -3px; }
.sp-inbox .sp-row.active { background: var(--surface-2); box-shadow: inset -3px 0 var(--text-primary); }
.sp-subject-line { display: flex; align-items: center; gap: var(--space-2); font-weight: var(--weight-medium); font-size: var(--admin-ui-text); }
.sp-subject-line bdi, .sp-owner bdi { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.sp-subject small { display: block; font-size: var(--text-xs); font-weight: var(--weight-regular); margin: 2px 0 0; }
.sp-owner { display: flex; }
.sp-tag {
  display: inline-flex; align-items: center; white-space: nowrap; border-radius: var(--radius-full);
  padding: 1px var(--space-2); font-size: var(--admin-caption); font-weight: var(--weight-medium); background: var(--surface-3); color: var(--text-secondary);
}
.sp-tag[data-status="open"] { background: var(--info-bg); color: var(--info-fg); }
.sp-tag[data-status="waiting_user"] { background: var(--warning-bg); color: var(--warning-fg); }
.sp-tag[data-status="resolved"] { background: var(--success-bg); color: var(--success-fg); }
.sp-priority, .sp-date, .sp-arrow { color: var(--text-secondary); }
.sp-priority[data-priority="urgent"] { color: var(--danger-fg); font-weight: var(--weight-bold); }
.sp-priority[data-priority="high"] { font-weight: var(--weight-bold); }
.sp-unread { min-width: 19px; height: 19px; padding-inline: 4px; line-height: 19px; border-radius: var(--radius-full); background: var(--action-bg); color: var(--action-fg); text-align: center; font-size: var(--text-xs); }
.sp-arrow { display: flex; justify-content: end; }
.sp-arrow svg { width: 15px; height: 15px; }
.sp-more { padding: var(--space-3) var(--admin-inset); border-block-start: 1px solid var(--border-subtle); }
.sp-more:empty { display: none; }
.sp-thread[hidden], .sp-has-thread .sp-summary, .sp-has-thread .sp-columns, .sp-has-thread .sp-filters { display: none; }
.sp-has-thread .sp-workspace { grid-template-columns: clamp(224px, 28cqi, 300px) minmax(0, 1fr); }
.sp-has-thread .sp-inbox-tools { border-block-end: 1px solid var(--border-subtle); padding-block: var(--space-1); }
.sp-has-thread .sp-inbox .sp-row {
  grid-template-columns: minmax(0, 1fr) auto; grid-template-areas: 'subject subject' 'owner state'; gap: 2px var(--space-2); padding: var(--space-2) var(--admin-inset);
}
.sp-has-thread .sp-row .sp-subject { grid-area: subject; }
.sp-has-thread .sp-subject-line bdi { display: -webkit-box; -webkit-box-orient: vertical; -webkit-line-clamp: 2; white-space: normal; overflow-wrap: anywhere; }
.sp-has-thread .sp-row .sp-owner { grid-area: owner; color: var(--text-secondary); font-size: var(--text-xs); }
.sp-has-thread .sp-row .sp-state { grid-area: state; }
.sp-has-thread .sp-row :is(.sp-date, .sp-priority, .sp-arrow, .sp-subject small) { display: none; }

.sp-return { display: flex; align-items: center; justify-content: space-between; flex-wrap: wrap; gap: 0 var(--space-2); padding-inline: var(--admin-inset); min-height: var(--admin-header-height); border-block-end: 1px solid var(--border-subtle); }
.sp-return .button { box-shadow: none; font-size: var(--admin-caption); padding-inline: 0; min-height: var(--admin-control); }
.sp-return .button svg { width: var(--admin-icon-tiny); height: var(--admin-icon-tiny); }
.sp-return [data-action="support-inbox"] svg { transform: rotate(180deg); }
/* الرجوع متاح أثناء التحميل أو الخطأ، والتفاصيل تظهر بعد وصول الطلب المحدّد. */
.sp-thread:not(:has(.sp-thread-head)) .sp-permission-action { display: none; }
.sp-thread-head { padding: var(--space-3) var(--admin-inset); }
.sp-thread-title, .sp-chat-head { display: flex; align-items: center; flex-wrap: wrap; gap: var(--space-1) var(--space-2); }
.sp-thread-title h2 { overflow-wrap: anywhere; }
.sp-thread-meta { color: var(--text-secondary); font-size: var(--admin-caption); margin-top: var(--space-1); }
.sp-thread-meta bdi { color: var(--text-primary); overflow-wrap: anywhere; }
.sp-settings { border-block: 1px solid var(--border-subtle); background: var(--surface-2); }
.sp-settings summary { display: flex; align-items: center; gap: var(--space-2); min-height: var(--admin-control); padding-inline: var(--admin-inset); cursor: pointer; font-weight: var(--weight-medium); }
.sp-settings summary::-webkit-details-marker { display: none; }
.sp-settings summary svg { width: 13px; height: 13px; }
.sp-settings[open] summary svg { transform: rotate(-90deg); }
.sp-settings-fields { display: flex; flex-wrap: wrap; gap: var(--space-3); align-items: end; padding: 0 var(--admin-inset) var(--space-4); }
.sp-settings-fields label { display: grid; gap: var(--space-1); color: var(--text-secondary); font-size: var(--text-xs); }
.sp-settings-fields select { font: inherit; font-size: var(--text-sm); }
.sp-chat-head { min-height: var(--admin-header-height); padding: var(--space-2) var(--admin-inset); justify-content: space-between; }
.sp-chat-head h3 { font-size: var(--admin-ui-text); font-weight: var(--weight-medium); }
.sp-chat-head small { font-size: var(--text-xs); }
.sp-messages {
  display: flex; flex-direction: column; gap: var(--space-3); overflow-y: auto; max-height: clamp(200px, 42dvh, 440px);
  padding: 0 var(--admin-inset) var(--space-3); overscroll-behavior-y: contain;
}
.sp-messages:focus-visible, .sp-settings summary:focus-visible { outline: 2px solid var(--text-secondary); outline-offset: -2px; }
.sp-day { display: flex; align-items: center; justify-content: center; gap: var(--space-2); color: var(--text-secondary); font-size: var(--text-xs); }
.sp-day::before, .sp-day::after { content: ''; width: 25px; height: 1px; background: var(--border-strong); }
/* لون ردّ الفريق وحدّه يطابقان محادثة الدعم التي يراها الكاتب. */
.sp-message { align-self: flex-start; max-width: min(88%, 34rem); border-radius: var(--radius-lg); border-start-start-radius: var(--radius-sm); background: var(--surface-2); padding: var(--space-2) var(--space-3); overflow-wrap: anywhere; }
.sp-message.sp-admin { align-self: flex-end; border-radius: var(--radius-lg); border-start-end-radius: var(--radius-sm); border: 1px solid var(--border-strong); background: var(--surface-1); }
.sp-message-meta { display: flex; flex-wrap: wrap; gap: 0 var(--space-2); align-items: baseline; font-size: var(--admin-caption); }
.sp-message-meta span, .sp-message time { color: var(--text-secondary); }
.sp-message p { margin-top: var(--space-1); white-space: pre-wrap; line-height: var(--leading-normal); text-align: start; }
.sp-message-meta > :last-child { margin-inline-start: auto; white-space: nowrap; }
.sp-no-messages { margin: auto; color: var(--text-secondary); }
.sp-reply { display: grid; grid-template-columns: minmax(0, 1fr) auto; align-items: end; gap: var(--space-1) var(--space-2); padding: var(--space-3) var(--admin-inset); border-block-start: 1px solid var(--border-subtle); }
.sp-reply label, .sp-reply .form-error { grid-column: 1 / -1; }
.sp-reply label { font-weight: var(--weight-medium); }
.sp-reply textarea { grid-column: 1; grid-row: 2; width: 100%; min-height: max(48px, var(--admin-control)); max-height: 220px; line-height: var(--leading-normal); resize: vertical; padding-block: var(--space-1); }
.sp-reply .form-error:empty { display: none; }
.sp-reply .button { grid-column: 2; grid-row: 2; align-self: center; }
.sp-thread #conversation:focus { outline: 0; }

/* في عرض العمودين يمتد فاصل القائمة من رأس المحادثة إلى محرر الرد. */
@container (min-width: 751px) {
  .sp-has-thread .sp-workspace { gap: 0; align-items: stretch; overflow: hidden; border: 1px solid var(--border-subtle); border-radius: var(--admin-panel-radius); background: var(--surface-1); box-shadow: var(--admin-panel-shadow); }
  .sp-has-thread :is(.sp-thread, .sp-inbox) { border: 0; border-radius: 0; box-shadow: none; }
  .sp-has-thread .sp-inbox { display: flex; flex-direction: column; min-height: 0; border-inline-end: 1px solid var(--border-subtle); }
  /* تحدد المحادثة ارتفاع المساحة؛ كثرة الطلبات تسمح بتمرير القائمة وحدها. */
  .sp-has-thread .sp-rows { flex: 1; min-height: 0; contain: size; overflow-y: auto; }
}
@container (max-width: 750px) {
  .sp-inbox { --sp-columns: minmax(0, 2fr) minmax(80px, 1fr) minmax(85px, .9fr) minmax(60px, .6fr) 16px; }
  .sp-date, .sp-columns > :nth-child(5) { display: none; }
  .sp-has-thread .sp-inbox { display: none; }
  .sp-has-thread .sp-workspace { grid-template-columns: minmax(0, 1fr); }
}
@container (max-width: 535px) {
  .sp-summary-grid { padding-block: var(--space-3); }
  .sp-summary-grid > div { flex-direction: column; gap: 0; padding-inline: var(--space-2); }
  .sp-summary-grid dt { font-size: var(--text-xs); gap: var(--space-1); }
  .sp-summary-grid dt i { width: 6px; height: 6px; }
  .sp-filters { display: grid; grid-template-columns: minmax(0, 1fr) minmax(0, 1fr) auto; }
  .sp-search { grid-column: 1 / -1; max-width: none; }
  .sp-filters select { width: 100%; }
  .sp-inbox .sp-row { grid-template-columns: minmax(0, 1fr) auto; grid-template-areas: 'subject state' 'owner priority'; gap: var(--space-1) var(--space-3); }
  .sp-columns, .sp-row .sp-arrow, .sp-row .sp-subject small { display: none; }
  .sp-inbox .sp-rows { border-block-start: 1px solid var(--border-subtle); }
  .sp-row .sp-subject { grid-area: subject; }
  .sp-row .sp-owner { grid-area: owner; font-size: var(--text-xs); color: var(--text-secondary); }
  .sp-row .sp-state { grid-area: state; justify-self: end; }
  .sp-row .sp-priority { grid-area: priority; justify-self: end; font-size: var(--text-xs); }
  .sp-row .sp-priority::before { content: 'أولوية '; }
  .sp-messages { max-height: 40svh; }
  .sp-has-thread .page-head { display: none; }
}